The Global Address List (GAL) is only as valuable as the accuracy of the information it provides, ensuring that accuracy is best left to those directly responsible for providing it, the end users. The challenge is to implement both a flexible and intuitive solution.
Web portals are the answer; they provide end users with the capability to update all of their contact and organizational information. What next, setup a new web portal? Integrate with an existing one? Both can be viable solutions. But what if business process requirements mandate a shift from one to the other, will the portal adapt as needed?
Looking past initial setup, how is the portal managed? What are end users allowed to update? What if you've customized your schema, does it even contain accurate information? Does it contain any information at all? Should some end users possess the ability to update specific information for other individuals, like job titles? Does the update of any one attribute require some other action trigger, like an email alert? Furthermore, what transactions should be audited and by who? What if all of these requirements are addressed and new ones arise, post implementation, that can't possibly be anticipated for?
The answer to every facet of this scenario is encompassed within User Management Resource Administrator (UMRA,) a directory management platform by Tools4ever. Our organization specializes in delivering solutions which mimic and automate existing business processes or allow for the efficient creation of new ones. Providing not only the software but also expert staff, ensuring solutions are delivered in a timely and accurate fashion.
This blog serves to explore the components of, and ideas related to, User Management Resource Administrator (UMRA,) as well as other Tools4ever solutions, e.g. Self Service Reset Password Management (SSRPM,) Enterprise Single Sign on Manager (ESSOM,) Password Synchronization Manager (PSM.) Increasing GAL accuracy may not be the driving force behind your project. Maybe your organization has realized it's time to automate AD object management entirely by linking with the HR system(s,) or eliminate password reset requests sent to the helpdesk. Whatever the case may be answer your questions at www.tools4ever.com.
